Refund policy
GoodsSphere Return & Refund Policy
1. Return Window
Customers may request a return within 10 days from the date the order is delivered.
2. Return Shipping
For eligible returns, the customer is responsible for arranging and paying the return shipping cost.
Return shipping costs are non-refundable unless the return is due to an error on our part, such as receiving the wrong product or receiving a product damaged in transit.
3. Return Conditions
Items must generally be unused, in their original condition, and returned with their original packaging and accessories where applicable.
Items that have been used, damaged by the customer, altered, or returned incomplete may not qualify for a refund.
4. Wrong or Damaged Item
If you receive a wrong or damaged item, contact GoodsSphere as soon as possible with your order number and clear photos or videos of the item and packaging.
We will review the issue and, where appropriate, arrange a replacement or refund.
5. Refunds
Once the returned item is received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will be issued to the original payment method, subject to payment-provider processing times.
Original shipping charges are generally non-refundable unless required by applicable law or the issue was caused by our error.
6. Return Approval
Submitting a return request does not automatically guarantee approval. The item must meet the conditions of this policy and applicable law.
7. How to Request a Return
Contact GoodsSphere through our customer support/contact page with your order number and reason for the return. We may request photos or videos before approving the return.
8. Final Sale Items
Products specifically identified as final sale or non-returnable are not eligible for return unless required by applicable law.
9. Applicable Law
This policy is subject to applicable consumer protection laws. Where applicable law provides customers with rights that differ from this policy, those legal rights will apply.